مطلوب Web Communication & Technical Support لجامعه The American University in Cairo - AUC

(Casual Position for one year)
The holder of this position will act as the communications technical and reporting expert for the AUC website, making sure that AUC technical update system is running smoothly. He/ She will be in charge of technical support to users including training, trouble shooting and users privileges identification. He/She will also be in charge of issuing website analytics reports, which necessitate knowledge of Google analytics, Google search findings and web reporting systems.
Principal Accountabilities:
- Assist in the continuous market research needed for developing the AUC website content and structure, ensuring continuous follow up to higher education technical digital communications updates and making sure that AUC website meets them all
- Provide recommendations for new applications or components that can be added to enrich Web communications.
- Oversee content expiration and outdated workflow to ensure that AUC website content is always fresh
- Manage any testing needed for new technical requirements to ensure that these requirements are implemented and that there are no bugs or glitches on the website
- Implement any technical updates/amendments on the Web site
- Ensure the efficiency of the technical support system for the website users; including users training, defining privileges and access limits, provision of technical support based on a strict ticketed web support system
- Continuous clean‐up of all servers‐ broken links‐ libraries maintenance‐ widgets maintenance back end regular cleanup
- Develop an efficient system for measurement and reporting to constitute the base for any structure or content allocation decisions
- Issue Google analytics reports on a regular basis; which helps in the making of sound marketing
decisions
- Review Google Findings and Search Results and ensure that the correct information appears

- Perform other related duties as assigned.