مطلوب Customer Service Representative لشركه SUMMIT

Answer phones and respond to customer requests.

 2. Complete customer Data on the CRM system and log customer request

 3. Provide customers with service information, dispatch the CRM cases based on the case flow using the CRM system .

 4. Follow up with Technical Teams to resolve cases 

5. Escalate delayed cases and record customer complains

 6. Transfer customer calls to appropriate Tech staff. 

7. Identify, research, and resolve customer issues using the computer system.

 8. Follow-up on customer inquires not immediately resolved.

 9. Complete call logs and reports.

 10. Recognize, document and alert the supervisor of trends in customer calls.

 11. Recommend process improvements. Other duties as assigned

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