مطلوب Technical Support Manager لشركه Audio Technology

Develop the after sales area within the company through establishing a new strategy to achieve the companys objectives.
Coordinate between the Technical Support and the Service Center in solving any arising conflicts.
Work on getting more maintenance contracts to increase the business volume and revenue of the department.
Taking ownership of customer issues (only when needed) by handling the reported problems until being solved.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Develop the team skills to solve all problems in easier, timely, and effective way.
Conduct site visits whenever needed with the assigned engineer to visit customers if the problem is unsolved easily.
Prepare all reports to evaluate the progress of the problems.
Raising all the technical problems to the suppliers & following up with the
Service Center manager & the TS team until being solved.
Getting all the required Service Manuals & Parts list from the suppliers with
Monitoring the usage of the spare parts & coordinating the spare parts orders.
Coordinating with the service center all the defective items that need to be sent to the suppliers as return for credit or repair & return, packing them properly.
Coordinate with the technical support team and the sales department to handle all the required demos for our client.