مطلوب Logistics & Customer Service Specialist لشركه Sphinx Glass

- Receive the customers inquiries from the sales team or the customer directly.
- Prepare the loading plan according to the customer delivery plan and the companys tracks availability .
- Issue and revise the invoices then send them to the finance department for review to be sent it to the customer.
- Receive the customers complaints and discuss them with the customers complaints committee to take the proper corrective action.
- Analyze the customers consumption and help forecasting the new quantities.
- Follow up the collection to ensure that the customer is paying according to the payment terms.
- Review the shipping firm invoice with the loading plan to determine the shipping cost per product and per customer.
- Responsible for handling the customer complains file