مطلوب Hotline Manager لشركه Unicare Medical Care and Centers

Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
- Accomplishes company objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining the department employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
- Achieves customer service objectives by contributing customer service information, systems, and recommendations to strategic plans and reviews; preparing and completing action plans implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.