مطلوب Customer Support Section Head لشركه Remco Property Management

Analyze received problems from customers to ensure proper level of satisfaction and prevent occurring those problems again.
Follow up on work operation to ensure alignment with work process to ensure smooth work operation.
Ensure CRM system "Or any equivalent program� and activities are functioning properly and report in case of any issue occurred.
Manage and analyze the system results to ensure customer satisfaction.
Manage Stopped customer activities to ensure satisfied customer.
Manage and analyze the satisfaction survey operations to ensure efficient results.
Manage and review the escalation process to ensure customer satisfaction.
Manage the coding process to ensure accurate data when required.
Conduct customer satisfaction analysis to verify problems and recommend methods to solve those problems in a proper way to ensure satisfaction.
Coordinate between cross functions to ensure that customers complains are handled & directed correctly.
Develop all needed reports to be submitted to the direct manager.
Organize the Daily work-flow of the Customer Service Department.